"Now that we know Qualzy we always have an answer when a client asks: what platform do you suggest?"
Justine Berzins, Senior Global Field Director — FUEL
FUEL found Qualzy when their previous platform was acquired and changed beyond recognition. Two years later, it is their first recommendation to every client who asks. This PDF covers how they run simultaneous multi-market launches in German, Spanish, Portuguese, and more — with transparent pricing that means no cost shocks mid-project.
Share it with any field management team tired of being surprised by hidden programming fees and video minutes caps.
FUEL is a fast-growing global recruiting and field management firm, running single and multi-country studies across every methodology, in markets all over the world. Their Senior Field Directors needed a platform they could rely on for DIY project building — building, launching, and moderating research without being at the mercy of a support ticket queue.
When their previous platform was acquired and began changing in ways that didn't suit the team, they had to move quickly. They needed transparent pricing, genuine support, multi-language capability, and a platform they could learn once and trust permanently.
"We had to scramble to find a new platform, and that's when we found Qualzy. We had become used to DIY project building, so were looking for something that could fill that role — and it has."
Justine Berzins, Senior Global Field Director — FUEL
Growing businesses operate lean. Cost shocks — a hidden programming overage here, a video minutes cap there — undermine trust and make it impossible to quote accurately for clients. For FUEL, Qualzy's approach to pricing was a genuine differentiator.
The team can ask for help freely, knowing it won't trigger an invoice. That freedom changes how they work with the platform — and how they talk about it to clients.
"Qualzy does a fantastic job with pricing because there's nothing hidden. So many platforms have hidden extras like additional programming costs if you go over a certain number of hours, or video minutes caps. With Qualzy it's fair and we know what we're going to get. Nothing is going to pop up and surprise us. We feel like we're allowed to ask for help without being charged extra — they are just there to help."
Justine Berzins, Senior Global Field Director — FUEL
"With Qualzy it's fair and we know what we're going to get. We feel like we're allowed to ask for help without being charged extra — they are just there to help."
Justine Berzins, Senior Global Field Director — FUEL
Although FUEL is primarily US-based, the team works extensively with the Qualzy support team in the UK. In practice, timezone hasn't been an issue — someone always responds, even outside UK office hours.
Crucially, support doesn't require a paid support package. Even when the team is self-building, questions get answered. That kind of responsiveness is what lets a lean team punch above its weight on complex global briefs.
"Qualzy customer service is super responsive, very knowledgeable and genuinely helpful. Even if we're programming it ourselves, not paying for extra support, they still happily answer all our questions. They are always on it, and very helpful! The time zone has never been any problem as there's always someone who responds, even outside UK office hours."
Justine Berzins, Senior Global Field Director — FUEL
FUEL's projects frequently span multiple languages and markets — German, Spanish, Portuguese, and more alongside English. Qualzy's in-platform translation means researchers can moderate in their own language while participants respond in theirs. Clients see both simultaneously.
In one project, FUEL needed to gather feedback across four different Spanish-speaking markets in the US — quickly. The guide was programmed into Qualzy within a day, sent for translation and review, and launched without delay. When the client saw real-time bilingual responses in the platform, she was blown away.
"We've used Qualzy not just in many English projects, but also German, Spanish, Portuguese and more. Multi-language has been very simple. That's one area where we tend to use the Qualzy Assist piece for peace of mind, to make sure the programming and setup are correct."
Justine Berzins, Senior Global Field Director — FUEL
"I've tried several platforms over the years, but none of them really matched the ease of use and the support that I've experienced using Qualzy. Everything in the interface is where you expect it to be, and it just works — all backed up by responsive, knowledgeable and helpful customer support."
Justine Berzins, Senior Global Field Director — FUEL