BETTER ONLINE PROJECTS
LESS TIME & STRESS
Our dedicated team of Qualzy experts can take anything from a basic list of questions to a highly structured research design and turn it into the perfect Qualzy project. Tell us what you want to find out, provide us with a list of participants, and let us do the rest. What's in it for you?
The self-service reporting tools that Qualzy offers are intuitively designed and easy to use, so you'll be able to gain insights quickly. However, if you're having trouble using them, we're here to help!
You will still have access to our Qualzy experts if you opt to do it yourself, to bounce ideas off of and to sense check your project before it goes live. We will also provide ongoing technical support for moderators and participants during the duration of your project. Our comprehensive knowledgebase is at your fingertips if you ever get stuck on the platform.
We offer free training to all new and existing clients on using the Qualzy platform, moderation and using our suite of analysis tools to get the data and insights you need. The training doesn’t stop after one session, with Qualzy Assist you will continue to benefit from our Qualzy experts should you need a refresh, or access to our comprehensive knowledge base.
LIGHTNING FAST SUPPORT
Our dedicated team of experts are always on hand to provide video, email and phone support and guide you through step-by-step. They aim to answer all office hour queries within 30 minutes, so you will receive timely, knowledgeable and tailored responses to all your questions big or small.
MEET OUR QUALZY EXPERTS AND SUPPORT TEAM
Our team have years and years of experience in a multitude of different sectors meaning they are prepared for anything that can you throw their way.
CLIENT SUCCESS MANAGER - US
The man in America is here to make your life easier with his systematic and on-demand approach to project builds and support. He’ll take care of the hard work, including the checklists so you can sit back and gather the insights you need. You are always in safe hands, and can relax knowing he has it all under control.
LEARNING & SUPPORT MANAGER - UK
Our resident ninja trainer will turn you into a Qualzy master in no time. You may see them pop up every now and again to build your project and answer your support queries, but they are generally silently pulling the strings in the background to make sure all our client are happy and have all the knowledge they need..
TECHNICAL & CLIENT SUPPORT LEAD - UK
Our project master will turn your even the most complicated project into a work of art. Challenge him with a project and he will work around the clock to make sure it’s got all the bells and whistles to help keep your participants engaged and get you deeper insights.
LAUNCH ASSIST ADVISOR - UK
Our Qualzy expert in training is here to make sure your projects go off without a hitch. Doing everything from uploading participants, helping download your data and answering participant support queries she will be with you every step of the way.
GOING ALL THE WAY
When it comes to service, we go all the way. Offering extra translation, moderation, and reporting services which allows busy professionals to concentrate on the important things while Qualzy handles the rest.
Our translation partner can translate your discussion guides, stimulus, and project outputs into the languages you need, ensuring that you can run your research projects in any market / region of your choice.
Need moderators? Leverage the expertise and wisdom of our global, experienced moderators and look like heroes to your clients. The insights and data gathered are in good hands, so you can sit back and watch.
Use our data experts to create customised data sheets from your insights and wow your clients even further. You can even request that they customize exports to your specifications so you can dig deeper into insights.
DON'T JUST TAKE OUR WORD FOR IT
"I know I’ve probably said this a million times but I am literally blown away by the quality of the support your team provides. You are miles apart from other platforms and have been fundamental in the success of the projects I have run this year. The platform is fab, but the support team make it sing"