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Usage & Attitude Research

Map how your category is used.
Understand why.

Traditional U&A studies tell you what consumers report doing and thinking. A Qualzy U&A community shows you what they actually do - in context, in the moment - alongside the attitudes and motivations that drive that behaviour. The difference is significant.

The challenge

Recall-based U&A research misses the behaviour that happens between the questions.

Conventional U&A surveys ask consumers to report their category usage. What consumers report is what they remember, what they think is relevant, and what they believe is the right answer - not necessarily what actually happens. Usage occasions are far more varied, context-dependent, and emotionally loaded than survey data typically reveals.

The attitudes that drive behaviour are often subconscious. Consumers articulate rational reasons for category choices while emotional, habitual, and social drivers operate below the surface. Qualzy's combination of in-context diary capture and qualitative discussion surfaces both - giving you a richer U&A than any survey can deliver.

Unreported
Usage occasions missed by recall-based surveys
Category usage happens at moments that are hard to remember, hard to articulate, and easy to overlook - unless research captures them in the moment.
Emotional
Drivers of category behaviour often go unvoiced
The rational reasons consumers give for category choices often post-rationalise emotional and habitual drivers that quantitative U&A cannot access.
Qual + Quant
Combined in a single Qualzy community
Structure your U&A with surveys alongside the depth of video diary, discussion, and in-context task - without running two separate research stages.
How it works

U&A research that goes beyond
what consumers report

Qualzy combines the structure of a traditional U&A study with in-context diary capture and qualitative depth - so you understand not just the what, but the why behind your category's usage patterns.

Diary tasks capture usage occasions as they happen

Participants document category usage in real time - not in retrospect. The snack at 3pm, the skincare routine in the bathroom, the drink chosen at a restaurant - captured in the moment via a browser link on any device - mobile, tablet, or desktop - with photo and video evidence of the actual occasion. No app needed.

Combine survey structure with qualitative depth

Build structured survey questions - category usage frequency, brand repertoire, attitudinal ratings - into the same community as your qualitative activities. Get quantitative signal and qualitative meaning from the same participants, in a single study.

Photo and video evidence of real usage contexts

Participants document their actual usage context - the products on their shelf, the moment of use, the alternatives they considered. Context transforms abstract usage data into genuine consumer understanding.

Multi-segment analysis within one community

Expose different participant groups to different activity sets within a single community - enabling simultaneous segment-level U&A without running separate projects for each group.

Attitude mapping through projective techniques

Completion tasks, association exercises, and category mapping reveal the implicit attitudes that shape category behaviour - the ones consumers don't volunteer when answering direct survey questions.

Longitudinal tracking as behaviour evolves

Run your U&A community across multiple waves - tracking how usage patterns and attitudes shift with season, category change, or campaign activity. Qualzy makes longitudinal U&A communities straightforward to operate.

Platform capabilities

The tools that make it work

Every tool below is available within a single Qualzy project — mix and match activity types, AI capabilities, and analysis tools to build the exact research experience you need.

"Qualzy is intuitive, easy to use, cost effective, value for money, and good technology. I'm very happy working with Qualzy. It's easy, reliable, and adds real value to what we do."

Mariana Monroy, VP of Insights - Veylinx

Veylinx is a behavioural insights consultancy with offices in Amsterdam, Chicago, Ottawa, and Casablanca. They use Qualzy to run in-home product testing studies that combine qualitative participant documentation with their rigorous purchase-intent data - capturing real usage behaviour at scale across multiple countries simultaneously.

Case study

In-Context U&A Research

A consumer insight agency uses Qualzy to run U&A communities that combine structured survey methodology with in-context diary tasks and qualitative discussion - giving clients the depth to understand not just what consumers do, but why - and the moments where behaviour is most malleable.

Qual + Quant
in a single community
~98%
participant completion rate
Read the case study →
Proven in practice

What U&A research teams achieve on the platform

Real outcomes from usage and attitude communities - structured depth, captured in context.

In-context
usage occasions captured -
not reconstructed from recall
Qual + Quant
combined depth and structure
in a single study
~98%
participant completion rate
across U&A communities
Mon→Fri
from commission to
live U&A research
Get started

Ready to understand your category at depth?

Tell us about your U&A research challenge and we'll show you how Qualzy combines structured methodology with genuine in-context insight - in a single community, at any scale.