What are you trying to find out?

Qualzy is used for concept, ad and pack testing, in-home product testing, innovation, diary and usage studies, brand research, UX research and customer journeys. Find the question closest to yours: each one comes with a project a Qualzy customer actually ran, and a link to how it works.

By research objective

The questions researchers bring to us

  1. Concept, ad and pack testing

    Show people an idea, an ad or a pack and hear what they make of it, before you put more budget behind it.

    Case study

    Ninth Seat runs concept and product research on Qualzy for clients including Unilever, Nestlé and Mondelez, with custom rating scales built by the Qualzy team. Read the Ninth Seat story

    Concept, ad and pack testing
  2. In-home product testing

    Send the product out and follow it from unboxing to first use to the weeks after, on video, in people’s own homes.

    Case study

    Veylinx shipped 62 coffee machines to people’s homes and collected more than 50 unboxing and in-use videos, with just five dropouts. Read the Veylinx story

    In-home product testing
  3. Innovation and co-creation

    Bring customers into the innovation process early, with ideas generated independently and ranked with reasons.

    Case study

    Feeling Mutual runs agile innovation research across 15+ countries for clients launching digital products, and has launched six markets at once. Read the Feeling Mutual story

    Innovation and co-creation
  4. Diary and usage studies

    See how people really live with a category, through diaries, photos and video sent from their own homes and routines while it’s happening.

    Case study

    Discovery Research runs one-to-two-week pre-tasks before in-person groups and interviews, with participants sharing photos and videos from their everyday lives. Read the Discovery Research story

    Diary and usage studies
  5. Brand perception

    Get at what a brand means to people, including the associations they’d struggle to put into a sentence.

    Case study

    Insights Exchange runs brand positioning research across Australia and New Zealand with mood boards and positioning boards, without flying anyone to Perth. Read the Insights Exchange story

    Brand perception
  6. UX and digital experience

    Watch people use a website, an app or a prototype on their own device while they talk you through what they’re doing.

    Case study

    At the University of Bristol, 32 people who bet on sports screen-recorded their own betting apps and narrated what they saw, for a dissertation that took the top mark in its year. Read the Bristol story

    UX and digital experience
  7. Customer experience, shopper journeys and loyalty

    Follow people through a purchase, a service or a long relationship with a brand, stage by stage, with a score and the story behind it at every step.

    Case study

    Pam Goldfarb Liss at LitBrains runs grocery chain studies and shopping safaris on Qualzy, and counts its journey mapping among the reasons she’s stayed for six years. Read the LitBrains story

    Customer journeys
  8. Long-term customer insight

    Keep the same group of customers engaged for months or years, so there’s someone to ask whenever a new question comes up.

    Case study

    The University of Warwick swapped declining student surveys for a permanent online community on Qualzy, the Warwick Student Panel, where 464 students are now active. Read the Warwick story

    Qualzy Community
  9. Research across several markets

    Run the same study in several countries at once, each market as its own coordinated project, with translation built in.

    Case study

    BrainValue ran six markets at the same time from Paris, including mainland China, Japan and South Korea, with no access problems. Read the BrainValue story

    Global research
  10. Live interviews and focus groups

    Talk to people live, one to one or in groups of up to 12, with the online tasks that go around those sessions in the same project.

    What a customer says

    “It’s nice how cheap Zoom is, but I’m willing to pay if it improves my research.” Julie, Hello Research, on Qualzy Live. Qualzy Live compared with Zoom and Teams

    Qualzy Live
  11. Public consultation and academic research

    Give residents, service users or students a say over time, on an ISO 27001 certified platform you can explain to an ethics committee or a public body.

    Case study

    Mustard Research’s “Keep WM Moving!” community for Transport for West Midlands has run since 2020 and helped shape £5 billion of regional investment decisions. Read the Mustard Research story

    Public sector and academic research

Not sure which fits? Browse all our customer stories, or tell us about the project on a call.

Who it’s for

The teams that use Qualzy

Research agencies

Send us your discussion guide and our team can build the project, so your researchers spend their time on the thinking. Ninth Seat has run more than 300 projects on Qualzy for clients including Unilever, Nestlé and Mondelez.

Qualzy for agencies

In-house insight teams

Run studies yourself when you want to, hand the build to us when you don’t, and keep a community of your own customers going between projects. The University of Warwick’s insight team runs a 464-student panel on Qualzy.

Qualzy for in-house teams

Public sector and academic researchers

Consultation communities, student panels and dissertation studies. Mustard Research’s community for Transport for West Midlands, Warwick’s student panel and a Bristol psychology dissertation all ran on Qualzy.

Qualzy for public sector and academic research
Sectors we work in

Sectors our customers research

We don’t keep a separate page for each industry, because a good diary study or concept test works the same way wherever it’s used. Here’s where our customers’ projects have taken us.

15-minute Discovery Call

Tell us what you’re trying to find out

Walk us through the question, the audience and the timeline. We’ll suggest how we’d run it, and you’ll have a clear picture of how Qualzy could work for you by the end of the call.